Returns

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Refund Policy

We want you to be happy with your purchases from AyrtonBerry Home & Gifts.
 

If for any reason you are not happy with your purchase, return it to us in an unused condition within 14 days for an exchange or refund. You are required to pay the return postage costs unless the item received was faulty. 

Goods that are received damaged will be refunded or replaced. We ask that you keep the original packaging and email photograph (s) to us at,
sales@ayrtonberry.co.uk
 

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise, we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.
 

Refunds will be processed within 3-4 working days of receiving the returned goods. once we action, it can then take between 10 to 14 working days (not including weekends or Bank Holidays) to go through payment system (s) this is standard banking procedures.

If your item arrives damaged, please contact us within 24 hours of receipt and please provide photographs of damaged item (s), including packaging. We cannot be held responsible for damages reported after this period.